Why Teleworkers are More Satisfied with Their Jobs than are Office-Based Workers: When Less Contact is Beneficial

Abstract

This study challenges assumptions regarding the value and necessity of frequent face-to-face workplace interaction by building upon a theoretical framework for the consequences of telecommuting. Using a multiple mediation approach and path analysis, the study examines the extent to which telework affects job satisfaction through the experiences of work–life conflict, stress due to meetings and interruptions, perceived organizational politics, and information exchange. Results reveal that high-intensity teleworkers (n=89) are more satisfied than office-based employees (n=103) and achieve significant benefits from their work arrangement, with work–life conflict most influential toward job satisfaction. The path model reveals more complex indirect paths linking telework and job satisfaction.