Interviews via VoIP: Benefits and Disadvantages within a PhD study of SMEs

Abstract

The benefits and disadvantages of Voice over Internet Protocol (VoIP) are explored as part of a PhD study to conduct qualitative interviews to discuss risk management within records management. This was used in conjunction with an internet-based electronic whiteboard system to provide online collaboration between participant and researcher. This work describes interviews that were held separately with two participants from one small to medium enterprise (SME). An analysis of factors that might affect researcher choice of interview format is given, and the differences noted between other formats of 'remote' interview. Suggestions are made as to how other forms of e-communication may be used for interviews.