MIS Quarterly · 1998 · 145 citations · 66 references
Social SciencesInformation SystemsManagement Information SystemsCommunication TheoryOrganizational CommunicationUser Experience DesignDigital MediaNew MediaUser ResearchUses And GratificationsCommunication Media ChoiceElectronic Media UseLongitudinal Case StudyMedia Usage
This longitudinal case study examines the use of desktop videoconferencing in one organization. Three theoretical perspectives, communication media choice, systems analysis and design, and privacy, help to inform the findings. The paper concludes by drawing implications for future research and practice.
66
Building Theories from Case Study Research
Kathleen M. Eisenhardt · Academy of Management Review · 1989 · 16.2K citations