The International Journal of Logistics Management · 1996 · 48 citations · 0 references
ManagementOperations ManagementPerformance ManagementLogistics ManagementPerformance MeasurementService OperationsCustomer Service PerformanceDistribution ControlDistribution NetworksDistribution StrategyPerformance IndicatorsPerformance MeasuresControl System ModelingDistribution Center OperationsDistribution Cost EfficiencyDistribution Cost ManagementDistribution PlanningHierarchical Decision MakingHierarchical Decision Models
Recently, several developments have led to the necessity for more control of the distribution process in terms of effectiveness and efficiency. Not only has the distribution element of total product costs increased significantly, but also distribution has become more important in fulfilling customer service. This paper presents a means to achieve better control of distribution by the use of a control system, using performance indicators comprising four hierarchical decision levels. Suggestions for making a suitable choice of performance indicators are presented.