Adoption of mobile technology in business: a fit‐viability model

Abstract

Purpose This paper aims to study the adoption of mobile technology in business and its determinants. A diagnostic tool for proper adoption of mobile technology is developed. Design/methodology/approach Grounded on the fit‐viability framework, the paper uses a multi‐case study via the fit and viability dimensions to examine the success or failure of mobile technology applications in business. Findings By drawing upon multiple streams of theory building, the paper is able to develop a set of measurement instruments to assess the fit and viability in adopting mobile technology. The findings demonstrate that the fit‐viability model (FVM) provides useful guidelines for enterprises in their decisions on whether to adopt a mobile technology. Research limitations/implications First, the theoretical generalizability of the FVM needs to be more carefully observed in future studies. Second, the findings are exploratory and more extensive studies may be necessary. Practical implications Chief information officers and managers can use the developed instrument to measure the fitness and viability of implementing mobile technology in organizations. This should be able to increase the possibility of success. Originality/value This is one of the first papers to combine the fit and viability aspects and to empirically demonstrate the value of this two‐dimensional model.