The Role of Knowledge Management in the Innovation Process

Abstract

We argue that current concepts of knowledge management and organizational learning are, by themselves, limited in their ability to improve organizational effectiveness. We show how these concepts may be usefully integrated with organizational creativity and innovation within a single framework that combines the apprehension of knowledge with the creative utilization of such knowledge. Field research and experience are described showing how this framework has been applied to achieve measurable improvements in effectiveness in a wide range of organizations.