End-User Development for task management: Survey of attitudes and practices

Abstract

The willingness of non-programmers to develop or modify their software depends not only on using the right interfaces and programming model but also on users making positive judgment about the balance of benefits and costs such as learning time and errors. This paper reports on a questionnaire-based survey which charts this economic dimension of end-user development (EUD) within the area of task management. The survey explores the extent of EUD practices, gauges end userpsilas perceptions of EUD risks, benefits and proposed supporting actions, and identifies factors which facilitate EUD practices.