The Effects of Emotional Support on Burnout, Work Stress and Mental Health Among Norwegian and American Social Workers

Abstract

This article examines the effects of emotional support on work stress and burnout among human service workers in the U.S.A. and Norway. Since work stress has been identified as an important predictor of job dissatisfaction and burnout, it is the purpose of this study to examine the ability of emotional support to moderate or "buffer" the impact of job stress. Previous research on this subject has shown some support for the buffering hypotheses, but the effect has not been adequately explored within the mental health professions, nor has the concept been extensively assessed by comparative studies of such professionals in two different countries. The results of this study, based upon moderated regression analyses, indicate that emotional support is inversely correlated with burnout and stress. However, buffering effects were not observed to any significant degree in either national sample.