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R G Eccles · PubMed · 1991 · 1.3K citations

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Andy Neely, Chris Adams, Paul D. Crowe · Measuring Business Excellence · 2001 · 644 citations

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Rodney McAdam, Brian Bailie · International Journal of Operations & Production Management · 2002 · 177 citations

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Robert S. Kaplan, D. P. Norton · 1996 · 98 citations

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