Sustainability of Information Technology Therapy on Micro-enterprise Development

Abstract

The use of information technology in micro- enterprises has been shown to bring about improvements in accessing new markets, in achieving administrative efficiencies, increased productivity and competitiveness. To benefit from IT, micro-enterprises require specialized intervention and support. At the same time these micro-enterprises require skill sets that can translate their unique needs to IT solutions. This paper provides an IT Therapy approach to addressing micro-enterprise needs through IT. Following an action research approach to investigating micro-enterprises, this paper provides insights into how IT can bring about sustained improvements in micro-enterprises. The contribution of this paper is in guidelines of how IT can bring about development in micro-enterprises. This has implications for IT interventions to support micro- enterprises to achieve broader goals of sustainable development.