The impact of voice characteristics on user response in an interactive voice response system

Abstract

Journal Article The impact of voice characteristics on user response in an interactive voice response system Get access Rochelle E. Evans, Rochelle E. Evans Rice University, Department of Psychology, 6100 Main Street, MS25 Houston, TX 77005, United States Search for other works by this author on: Oxford Academic Google Scholar Philip Kortum Philip Kortum * Rice University, Department of Psychology, 6100 Main Street, MS25 Houston, TX 77005, United States * Corresponding author. Tel.: +1 713 348 4813; fax: +1 713 348 5221. E-mail address:[email protected] (P. Kortum). Search for other works by this author on: Oxford Academic Google Scholar Interacting with Computers, Volume 22, Issue 6, November 2010, Pages 606–614, https://doi.org/10.1016/j.intcom.2010.07.001 Published: 29 July 2010 Article history Received: 19 November 2009 Revision received: 24 May 2010 Accepted: 16 July 2010 Published: 29 July 2010