An online multi-agent e-sales recruitment system

Abstract

E-recruitment area has emerged as an important e-business function in the past few years. We describe a novel e-recruitment multiagent application for recruitment and benchmarking of salespersons. Most existing approaches to recruitment rely on the interview process or on psychometric techniques. Both these approaches have had limited success. We describe a multiagent e-sales recruitment system (e-SRS), which integrates a selling behavioral model with expert systems and soft computing techniques like fuzzy-K-means for predicting the selling behavior profile of a sales candidate.