Satisfaction rate of hospitalized patients in military hospitals from presented services

Abstract

Aims: The patients' viewpoint is as important as that of managers and planners of health system in promoting the quality of treatment services. The present study was conducted to investigate hospitalized patients' satisfaction from the hospital services in 6 military hospitals located in different parts of the country. Methods: In this descriptive cross-sectional study, 696 hospitalized patients were selected from 6 military hospitals located in different parts of country (116 patients from each hospital), using random sampling method from July to September 2001. After the release, a checklist containing personal demographic information and a questionnaire determining the patients' satisfaction level from hospital services were completed for all patients. Answers were designed in Likert 5-point scale of completely (1 point) to completely (5points). At the final analysis, the point 3 and the lower were considered as dissatisfaction and more than 3 as satisfaction from services. Data were analyzed using descriptive statistics and chi square test. Results: 684 patients (98.2%) of referred patients were satisfied with the hospital services. Patients' satisfaction from hospital services had statistically significant difference in different parts (p=0.013). The most number of dissatisfied and completely were related to welfare facilities and the least number was related to medical services. Conclusion: Bedridden patients have a desirable satisfaction from military hospitals' services. Managers need to pay special attention to the reform of administrative processes and development of insurance services beside the acceptable medical and nursing services.