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Explaining adoption and use of payment instruments by US consumers
141
Citations
43
References
2016
Year
Customer SatisfactionConsumer EconomicsConsumer ResearchTechnology AdoptionBuying BehaviorFintechU.s. ConsumersPayment SystemManagementEconomic AnalysisConsumer BehaviorConsumer ChoiceEconomicsPublic PolicyCredit CardsPayment InstrumentsLoansFintech AdoptionMarketingEconomic PolicyTechnology Acceptance ModelPublic EconomicsBusinessConsumer FinanceFinancing
Motivated by recent policy intervention into payments markets, we develop and estimate a structural model of adoption and use of payment instruments by U.S. consumers. Our structural model differentiates between the adoption and use of payment instruments. We evaluate substitution among payment instruments and welfare implications. Cash is the most significant substitute to debit cards in retail settings, whereas checks are the most significant in bill‐pay settings. Furthermore, low income consumers lose proportionally more than high income consumers when debit cards become more expensive, whereas the reverse is true when credit cards do.
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