Consumer Privacy and Name Removal across Direct Marketing Channels: Exploring Opt-In and Opt-Out Alternatives

Abstract

The authors examine consumer perspectives of data collection awareness and knowledge of name removal mechanisms, such as opt in and opt out, across mail, telephone, and Internet direct channels. The authors investigate consumer privacy states based on the fair information practices of notice (data collection awareness) and choice (knowledge of name removal mechanisms). Data from a national survey suggest that name removal preference varies by channel, consumer privacy state, channel-specific purchase experience, and consumer demographics. Empirical support is also found for alternative approaches (i.e., opt-in methods) for removing personal information from direct marketing lists.