Focus and Flexibility in a Model of Conflict Resolution

Abstract

This article illustrates the need for optimal balance between focus and flexibility, as well as task and process, in a model of conflict resolution. Our model consists of initial stages of defining the conflict, ratings, and gathering information. Thereafter, participants themselves decide among the options of creating new solutions, ratings, redefining the conflict, gathering more information, and influence attempts. Until the conflict is resolved, the model recycles through these options, searching for the cognitive and emotional elements which constitute a mutually satisfactory solution.