Publication | Closed Access
Incident Ticket Analytics for IT Application Management Services
24
Citations
4
References
2014
Year
Unknown Venue
Clients ContractEngineeringBusiness IntelligenceSafety ScienceBusiness AnalyticsData ScienceData MiningManagementSystems EngineeringData IntegrationData ManagementProcess MiningIncident ManagementUnstructured DataIncident Ticket AnalyticsApplication AnalysisInformation ManagementData OutsourcingData EngineeringImportant It ServiceIndustrial InformaticsData Modeling
An important IT service outsourcing business is to resolve incidents related to IT infrastructures our clients contract our company to support. Incidents are recorded as structured and unstructured data in tickets, which contain various characteristics
| Year | Citations | |
|---|---|---|
Page 1
Page 1