An integrative framework for innovation management of product–service system

Abstract

This paper presents a framework of innovation management for product–service system (PSS). Manufacturers today tend to place more emphasis on adding value to customers through PSS innovation due to competitions and environment regulations. However, PSS development is a kind of complex innovation facing challenges such as heterogeneity of stakeholders, interaction of product and service elements and complex performance measurement. Thus, manufacturers need systematic innovation management for the success of the PSS. However, the past fragmental studies mainly focus on the design domain rather than the systematic innovation management which provides useful guidance for PSS innovation. In this research, the authors propose an integrative framework for managing PSS innovation. In addition, an application in a PSS innovation project of vending machine is introduced to demonstrate potentials of the framework.