Facilities management in medium‐sized UK hotels

TLDR

Facilities management is rarely used in hotels, yet strategic management of hotel space can enhance revenue and profit. The paper explores the application and value of facilities management concepts in medium‑sized UK hotels. The study applies personal construct theory and repertory grid analysis to identify key facility‑management aspects valued by owners and managers, then develops a model for their application in medium‑sized hotels. Recent research shows that applying facilities management in hotels yields apparent advantages.

Abstract

The paper explores the application and value of facilities management concepts in medium‐sized UK hotels. Using the results of recent research into the extent and context of application of facilities management in hotels, some apparent advantages of the approach are identified. Facilities management is not a term commonly applied in hotels and the paper considers its value in this field. The hotel manager is in the business of generating revenue from space. If this space is well managed, in a strategic manner, there is considerable scope for improving not only revenue, but also profit. The research uses personal construct theory and repertory grid analysis to identify the aspects of managing facilities which are perceived as important by the owners/managers themselves. A model is then developed of the suggested application of facilities management within the medium‐sized hotel sector.