Communications of the ACM · 2006 · 418 citations · 12 references
BusinessInformation SystemsManagement Information SystemsCustomer Relationship ManagementServices MarketingWeb TechnologiesContent Delivery NetworksContent Management SystemsCustomer Experience ManagementCustomer SatisfactionService DeliveryService QualityContent DeliveryContent Delivery ArchitectureContent Delivery ModelsContent Distribution NetworksOnline Service QualityService Delivery NetworksWeb Content Management
Striking a balance between the costs for Web content providers and the quality of service for Web customers.
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On the placement of Web server replicas
Lili Qiu, Venkata N. Padmanabhan, Geoff Voelker · 2002 · 805 citations
Flash crowds and denial of service attacks
Jaeyeon Jung, Balachander Krishnamurthy, Michael Rabinovich · 2002 · 639 citations
Content delivery networks: Status and trends
Athena Vakali, George Pallis · IEEE Internet Computing · 2003 · 466 citations