IT Professional · 2003 · 57 citations · 2 references
Public AffairsInformation SystemsInformation TechnologyE-governmentPublic Service DeliveryWeb TechnologiesGovernment Information SystemsGovernment PortalsPerformance EvaluationService EvaluationUsability EvaluationUsability TestingGovernment Information Systems EvaluationGovernment Portal UsabilityGovernment Service PortalsService Usability EvaluationUser FeedbackWeb Usability TestingWebsite Quality AssessmentWebsite Usability Evaluation
Does your Web site function smoothly enough to deliver government services? Combining evaluation techniques gives you a multidimensional answer. The article discusses usability testing, and the use of user feedback, usage data, and Web and Internet performance data.
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Computers & Mathematics with Applications · 1999 · 13 citations