Public Money & Management · 2013 · 19 citations · 6 references
Public AffairsPublic AdministrationPublic PolicyLocal GovernmentPerformance AssessmentPerformance MeasurementLocal Government Performance ManagementPerformance EvaluationPolicy Performance AssessmentPublic PerformancePublic Sector Performance ManagementService Performance MeasurementEvaluations Of Government PerformanceGovernment Performance EvaluationGovernment Performance MeasurementLocal Government Performance IndicatorsPublic Sector Performance EvaluationPublic Sector Performance IndicatorsPublic Service EvaluationPublic Service Performance Measurement
Contrasting approaches to assessing the performance of public services highlight important issues for policy-makers and future research. We need systematic comparisons between countries. We should use a broader range of evidence. The public ought to have a greater role in designing performance criteria, and we need to know more about the impacts of assessments.
6
Theories Of Public Service Improvement
James Downe, Clive Grace, Steve Martin et al. · Public Management Review · 2010 · 47 citations