The world wide wait: effects of delays on user performance

Designing the User Interface

A. P. Suess · Journal of interactive instruction development · 1997 · 443 citations

Arts, Computer Science, Design +12

Towards a practical measure of hypertext usability

Pauline Smith · Interacting with Computers · 1996 · 168 citations

Arts, Computer Science, Information Systems +12

A psychological investigation of long retrieval times on the World Wide Web

Judith Ramsay, Alessandro Barbesi, Jenny Preece · Interacting with Computers · 1998 · 163 citations

Computing, Computer Science, Psychology +17

Experimental investigation of psychophysiological stress-reactions induced by different system response times in human-computer interaction∗

Werner Kuhmann, Wolfram Boucsein, Florian Schaefer et al. · Ergonomics · 1987 · 72 citations

Social Sciences, Behavioral Sciences, Psychology +17

A performance model of system delay and user strategy selection

Steven L. Teal, Alexander I. Rudnicky · 1992 · 71 citations · Full text

Engineering, Strategy, Systems Engineering +17