Publication | Closed Access
Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons
99
Citations
95
References
2011
Year
Customer ExperienceCustomer SatisfactionInterpersonal CommunicationOrganizational CommunicationCustomer-oriented Service EmployeeEffective Communication StylesManagementConsumer ResearchBusinessHospitalityService InteractionConsumer BehaviorService EnvironmentMarketingOrganizational BehaviorLuxury Restaurant PatronsHospitality Management
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