A Place to Heal: Environmental Sources of Satisfaction Among Hospital Patients¹

Abstract

Telephone interviews with 380 discharged inpatients were conducted to identify environmental sources of satisfaction with the hospital, to determine the relative contribution of environmental satisfaction to overall satisfaction with the hospital experience, and to explore differences in satisfaction across 4 departments (medical, obstetrics, orthopedics, and surgical) and 6 hospitals. Analyses indicate that interior design, architecture, housekeeping, privacy, and the ambient environment were all perceived as sources of satisfaction. Environmental satisfaction was a significant predictor of overall satisfaction, ranking below perceived quality of nursing and clinical care. There were no significant differences between hospitals or departments in the level or sources of environmental satisfaction. Results suggest potential directions for architects, designers, and health care providers.