The Relationship of Work-Family Conflicts and Family-Work Conflict to Job Satisfaction

Abstract

The issue of work-family conflict has been receiving increased attention in research. This research extends the literature by applying emerging work-family conflict theory in the hospitality industry. The research was done in seven hotels with a primarily Hispanic (91%) workforce. It was found that, expectedly, work-to-family conflict issues were related to lower job satisfaction. It was also found, quite unexpectedly, that family-to-work conflict issues were related to a higher job satisfaction. It is hypothesized that for this group— primarily lower-income Hispanics, work can be seen as a release from family conflict issues.