International Journal of Industrial Ergonomics · 2006 · 13 citations · 14 references
ManagementOperations ManagementService OperationsCustomer Experience ManagementCustomer SatisfactionCustomer Service ManagementCustomer Service PerformanceStress ManagementWarehouse Performance ManagementCustomer Service BreakdownPsychological StrainStressful ExperienceWarehouse Service OperationsWarehouse Service Quality
14
Robert Karasek, Chantal Brisson, Norito Kawakami et al. · Journal of Occupational Health Psychology · 1998 · 3.2K citations
Robert Karasek, Chantal Brisson, Norito Kawakami et al. · Journal of Occupational Health Psychology · 1998 · 3.1K citations