Concepedia

Burnout, engagement, coping and general health of service employees in the hospitality industry

Jacobus Pienaar, Sharron Ann Willemse

Tourism Management · 2008 · 208 citations · 62 references

Concepts

ManagementHospitality ManagementEmployee EngagementHealth PsychologyBurnoutCoping StrategiesEmployee Well-beingJob SatisfactionWorkforce Well-beingWorkplace Well-beingBurnout AntecedentsEmployee BurnoutHealth Worker BurnoutService Employee BehaviorStaff BurnoutWorkforce BurnoutWorkplace Burnout

References

62

Multiple regression: testing and interpreting interactions

Choice Reviews Online · 1992 · 37.2K citations

Public Health, Biostatistics, Causal Inference +9

Stress, appraisal, and coping

H.J. Eysenck · Behaviour Research and Therapy · 1985 · 32.3K citations

Social Sciences, Behavioral Sciences, Psychology +10

Christina Maslach, Wilmar B. Schaufeli, Michael P. Leiter · Annual Review of Psychology · 2001 · 12.4K citations

Social Sciences, Organizational Behavior, Psychology +16

The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach

Wilmar B. Schaufeli, Marisa Salanova, Vicente González‐Romá et al. · Journal of Happiness Studies · 2002 · 9.6K citations

Education, Organizational Behavior, Psychology +12

Assessing coping strategies: A theoretically based approach.

Charles S. Carver, M F Scheier, Jagdish K. Weintraub · Journal of Personality and Social Psychology · 1989 · 9.3K citations

Social Sciences, Psychology, Psychometrics +6