International Journal of Services and Operations Management · 2005 · 33 citations · 0 references
ManagementQuality ManagementSupply Chain ManagementLogistics ManagementQuality AssuranceTotal Quality ManagementGlobal Distribution ManagementGlobal Supply ChainsInternational LogisticsLogistics Performance ManagementQuality Management SystemsSupply Chain Performance MeasurementLogisticsLogistics Efficiency AnalysisLogistics Performance MeasurementLogistics Performance MetricsLogistics Quality ManagementService ProviderSupply Chain Performance IndicatorsSupply Chain Performance Metrics
In the context of international logistics, benchmarking systems such as Quality Assurance Accreditation (QAA), Total Quality Management (TQM) and internal Composite Logistics Modelling (CLM) tools can be combined to maximise logistics efficiency. This paper assesses the contribution of TQM/CLM systems to performance enhancement in a global logistics environment by means of a survey of logistics companies and a case study of a global logistics service provider which uses both internal and external quality management systems and CLM techniques in order to provide optimal solutions for the global distribution of automotive components. It is shown that such techniques contribute positively to a company's internal efficiency and to its position in the market.