Reducing the Cost of Stress: An Organisational Model

Abstract

A model of organisational stress management is presented, as a four stage process, comprising: getting the organisation to recognise stress; training individuals in stress management; providing helping skills; and providing a stress audit. It is argued that each of these stages involves a series of interesting tasks, that can be either facilitated or hindered by a range of organisational supports or constraints. The management of stress is of major importance to all management functions – not only personnel – in the light of its heavy potential costs.