Factors influencing electronic data interchange success

Abstract

With the rapid proliferation of electronic data interchange (EDI) in recent years, there has been a growing need for understanding various issues surrounding the adoption, implementation, and evaluation of such systems. In particular, as an increasing number of firms are piloting, implementing, or using EDI, it is becoming crucial to identify the factors that influence the success of EDI. Through a survey of 242 companies that were at different stages of adopting EDI, we show that EDI success is affected by four distinct factors relating to information quality, systems outcomes, user participation, and system quality. Evidence of reliability and validity of the scale, along with some practical standards and evaluation baseline, are provided.