Implementing a Nursing Civility Code: Implications for Education

Abstract

This article provides an overview of one nursing department's experience with implementation of a formalized civility code to address increasing incidents of incivility within the classroom and educational environment. The plan-do-study-act improvement model is used as a framework to describe the process. Discussion of next steps in the improvement process relates to three key elements: theoretical and technical aspects, faculty modeling, and policy and procedure development.