The Floyd Landis doping scandal: Implications for image repair discourse

Accounts

Marvin B. Scott, Stanford M. Lyman · American Sociological Review · 1968 · 2.5K citations

They spoke in defense of themselves: On the generic criticism of apologia

Ben Ware, Wil A. Linkugel · Quarterly Journal of Speech · 1973 · 522 citations

Literary Theory, Generic Criticism, First-person Narrative +16

An Empirical Analysis of Image Restoration: Texaco's Racism Crisis

Timothy Coombs, Lainen Schmidt · Journal of Public Relations Research · 2000 · 238 citations

Citizen Journalism, Photographic Study, Racial Study +20

AT&T: “Apologies are not enough”

William L. Benoit, Susan L. Brinson · Communication Quarterly · 1994 · 191 citations

Richard Allen, Organizational Communication, Emerging Media +15

Sears’ repair of its auto service image: Image restoration discourse in the corporate sector

William L. Benoit · Communication Studies · 1995 · 177 citations