Piloting a Quality Management System for study case using Multi-Choice Goal Programming

Abstract

This paper proposes an approach respectively Multi-Choice Goal Programming (MCGP) that integrated Analytical Hierarchy Process (AHP) for piloting a Quality Management System (QMS) designed for a real study case. This approach is used to determine the best solution verifies simultaneously the multi-objective functions and satisfying the different constraints of real company which presents a major problem for controlling the quality level of production.