Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction

The Concept of Access

Roy Penchansky, James W. Thomas · Medical Care · 1981 · 3.4K citations

Public Affairs, Health Policy, Health Systems +14

Assessment of client/patient satisfaction: Development of a general scale

Daniel L. Larsen, C. Clifford Attkisson, William A. Hargreaves et al. · Evaluation and Program Planning · 1979 · 2.9K citations

Management, Counseling, Psychometrics +11

Reforms as experiments.

Donald T. Campbell · American Psychologist · 1969 · 1.9K citations

Public Affairs, Public Policy, Change Implementation +10

The client satisfaction questionnaire

C. Clifford Attkisson, Rebecca Zwick · Evaluation and Program Planning · 1982 · 1.8K citations

Business, Counseling, Marketing +11

The measurement and meaning of patient satisfaction.

John E. Ware, A. Davies-Avery, Anita L. Stewart · PubMed · 1979 · 509 citations

Pharmacy, Health Services Administration, Health Assessment +11