Patterns of Journal Use by Faculty at Three Diverse Universities

A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys

Colleen Cook, Fred Heath, Russel L. Thompson · Educational and Psychological Measurement · 2000 · 2.4K citations

Social Sciences, Information Systems, Communication Research Methods +12

Searching the web: The public and their queries

Amanda Spink, Dietmar Wolfram, Major B. J. Jansen et al. · Journal of the American Society for Information Science and Technology · 2001 · 606 citations · Full text

Computing, Computer Science, Data Mining +9

Usability testing of an academic library Web site: a case study

Brenda L. Battleson, Austin Booth, Jane Weintrop · The Journal of Academic Librarianship · 2001 · 267 citations

Architecture, Higher Education, Information Systems +15

Reliability and validity of servqual scores used to evaluate perceptions of library service quality

Colleen Cook, Bruce Thompson · The Journal of Academic Librarianship · 2000 · 182 citations

Management, Information Systems, Quality Management +13

Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.

Colleen Cook, Fred Heath · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 2001 · 156 citations · Full text

Business, Health Sciences, Services Marketing +12