Herzberg's Proposals and Their Applicability To the Hotel Industry

Abstract

Two implications of Herzberg's Two-Factor theory were derived and tested empirically, using data obtained from 287 people employed by twenty hotels in Greece. The results supported the hypothesis that when the organization does not allow workers the opportunity to satisfy most of their needs, hygiene factors become powerful sources of motivation, leading to improved performance and thus to productivity. On the other hand, very little contribution to productivity is due to motivators. The findings were interpreted in terms of the employment conditions in Greek hotel industry.