Evaluating the Intended Use of Decision Support System (DSS) by Applying Technology Acceptance Model (TAM) in Business Organizations in Croatia

Abstract

Since the beginning of the expansion of information systems, people have been considering using them for making business decisions. Decision Support System (DSS) is a computer technology solution that can be used to support complex decision making and problem solving. In order to produce a high quality business decisions, managers have to be equipped with wide range of relevant information which makes the process of decision making even more complex. In situations like this, use of DSS can be a logical solution. The aim of this paper is to investigate the intended use of DSS within medium and large business organizations in Croatia by applying Technology Acceptance Model (TAM). While many models have been proposed to explain and predict the use of information systems, TAM has been the only one which has acquired the most attention of information systems community. In order to identify the influencing factors on using DSS by managers of medium and large business organizations in Croatia, online questionnaire was distributed to the target sample and the obtained data from questionnaires was analyzed through the SPSS statistical software. The study indicates the importance of perceived usefulness and perceived ease of use as core factors which influence on the perception of using DSS to support management decision process.