The development of robust methods of post occupancy evaluation

Abstract

Purpose To highlight the importance of effective post occupancy evaluation (POE) as part of a sustainable approach to workplaces and guide facilities professionals in their choice of POE tools. Design/methodology/approach A literature review provides an insight into sustainability and an introduction to POE options, with detailed discussion of key factors influencing the effectiveness of POE. A POE case study (at the Eden Project) provides an applied analysis of POE tools, focussing particularly on the usefulness of obtainable data. Findings POE is shown to be useful in addressing client satisfaction and user needs as part of sustainability assessments. Improvements to the assessment of occupants' experiences are suggested, in consideration of a more holistic approach to POE. Research limitations/implications This paper is grounded in UK experience, but the international relevance of the issues could also be explored by readers/further research. Further exploration of novel and holistic methodologies is needed, in order to test the integrated value of the evaluation of environmental data and human perceptions. Practical implications This paper will help facilities professionals determine suitable POE approaches for workplaces, as part of an evaluation of available tools. Originality/value This paper evaluates a current topic in the property sector and demonstrates the value that facilities professionals can provide in implementing effective POE of workplaces.