Concepedia

Client Satisfaction Evaluation

Client Satisfaction Evaluation is a scholarly methodological construct within extension evaluation that systematically measures the extent to which clients perceive the delivered extension services as meeting their expectations, needs, and intended outcomes.

701

Publications

30.6K

Citations

2.4K

Authors

989

Institutions

Publications per year

2017–2026

155

Parents

Publications

701

Assessment of client/patient satisfaction: Development of a general scale

Daniel L. Larsen, C. Clifford Attkisson, William A. Hargreaves et al. · Evaluation and Program Planning · 1979 · 2.9K citations

, , +11

The client satisfaction questionnaire

C. Clifford Attkisson, Rebecca Zwick · Evaluation and Program Planning · 1982 · 1.8K citations

, , +11

Randomised controlled trial of acute mental health care by a crisis resolution team: the north Islington crisis study

Sonia Johnson, Fiona Nolan, Stephen Pilling et al. · BMJ · 2005 · 343 citations · Full text

, , +16

The REACT study: randomised evaluation of assertive community treatment in north London

Helen Killaspy, Paul Bebbington, Robert Blizard et al. · BMJ · 2006 · 273 citations · Full text

, , +15

Customers’ expectations factors in restaurants

Domingo Ribeiro Soriano · International Journal of Quality & Reliability Management · 2002 · 264 citations

, , +14

1–5 of 701

Authors

2.4K

  1. CC
    C. Clifford Attkisson

    University of California, San Francisco, United States

    9 publications · 5.3K citations

    9

    h-index

  2. DT
    Daniel T. L. Shek

    Hong Kong Polytechnic University, Hong Kong SAR China

    7 publications · 180 citations

    7

    h-index

  3. JB
    Jason B. Coe

    University of Guelph, Canada

    5 publications · 371 citations

    5

    h-index

  4. ME
    Mona Eklund

    Lund University, Sweden

    5 publications · 196 citations

    5

    h-index

  5. DP
    David Proverbs

    University of Wolverhampton, United Kingdom

    5 publications · 240 citations

    5

    h-index

1–5 of 2.4K

Institutions

989

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    10 h-index

    22 publications

    1.2K citations

  2. University of California, San Francisco

    San Francisco, United States

    10 h-index

    16 publications

    14.4K citations

  3. The University of Queensland

    Brisbane, Australia

    9 h-index

    21 publications

    560 citations

  4. University College London

    London, United Kingdom

    9 h-index

    37 publications

    7.1K citations

  5. Johns Hopkins University

    Baltimore, United States

    8 h-index

    21 publications

    561 citations

  6. University of Toronto

    Toronto, Canada

    8 h-index

    19 publications

    717 citations

  7. McMaster University

    Hamilton, Canada

    7 h-index

    17 publications

    1.3K citations

  8. Vrije Universiteit Amsterdam

    Amsterdam, The Netherlands

    6 h-index

    26 publications

    908 citations

1–8 of 989

Venues

  1. PubMed

    Repository · 30 publications · 736 citations

    17

    h-index

  2. Evaluation and Program Planning

    12 publications · 5.3K citations

    12

    h-index

  3. Psychiatric Services

    13 publications · 626 citations

    12

    h-index

  4. Research on Social Work Practice

    RSWP · 11 publications · 417 citations

    10

    h-index

  5. BMC Health Services Research

    9 publications · 319 citations

    9

    h-index

1–5