Trust and the psychological contract

TLDR

Few empirical studies examine trust within the psychological contract, so this paper adds detailed data to that debate. The study seeks to provide empirical evidence on the relationship between trust and the psychological contract. A case‑study design with 41 interviews across three firms employed a critical incident technique to explore this relationship. Trust is present in all psychological contracts, with cognitive and affective bases supporting transactional and relational obligations, illustrating how trust shapes employment relationships and offering a basis for further research and improved management. The study is limited by its small scale and use of CIT, which highlights salient issues but may not be exhaustive.

Abstract

Purpose This paper aims to contribute empirical data to the under‐researched relationship between trust and the psychological contract. Design/methodology/approach A case study approach is used carrying out 41 interviews in three case study firms, adopting a critical incident technique (CIT). Findings Trust is present in all psychological contracts and its different bases, cognitive and affective, underpin transactional and relational obligations respectively. Research limitations/implications A small‐scale study using CIT which identifies especially salient issues but is not necessarily exhaustive. Provides a base for more detailed study of the relationship. Practical implications Demonstrates the impact of the differing bases of trust on the employment relationship. This information could contribute to better managing the employment relationship. Originality/value There are few extant empirical data on this relationship and a contribution is made to debates on the role of trust within the psychological contract by providing detailed empirical data.