THE ACUTE HOSPITAL FOODSERVICE PATIENT SATISFACTION QUESTIONNAIRE: THE DEVELOPMENT OF A VALID AND RELIABLE TOOL TO MEASURE PATIENT SATISFACTION WITH ACUTE CARE HOSPITAL FOODSERVICES

Abstract

The objective of this study was to design a valid and reliable questionnaire to measure patient satisfaction with acute care hospital foodservices. The Acute Care Hospital Foodservice Patient Satisfaction Questionnaire was administered to a convenience sample of 2347 acute care hospital inpatients and postdischarge patients from two public hospitals (total 1050 beds) and one 360-bed private hospital in Queensland, Australia. A factor analysis and evaluation of Cronbach's alpha revealed that the final questionnaire contained 16 statements relating to four factors describing food quality (α = 0.89), meal service quality (α = 0.72), staff/service issues (α = 0.65) and the physical environment (α = 0.61). Questions requesting demographic data were included. Results indicated that the survey is an accurate, reliable measure of patient foodservice satisfaction. It differentiates the foodservice into four factors and collects detailed information about foodservice attributes within these factors. This allows the application of systematic measures to improve foodservice quality and provides a tool for the continuous assessment of foodservice quality and measurement of changes in patient foodservice satisfaction over time in a variety of acute care settings.