Concepedia

External manifestations of trustworthiness in the interface

Justine Cassell, Timothy Bickmore

Communications of the ACM · 2000 · 257 citations · 9 references

Open access

Concepts

Social SciencesCommunicationSocial PsychologyCommunication TheoryInterpersonal CommunicationMedia StudiesConversation AnalysisSource CredibilitySpeech ActsPerceived Trustworthiness

Abstract

that use the same social cues people use, including interaction rituals like small talk.

References

9

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Social Sciences, Psychology, Social Psychology +14

An Examination of the Nature of Trust in Buyer-Seller Relationships

Patricia M. Doney, Joseph P. Cannon · Journal of Marketing · 1997 · 6.2K citations

Management, Social Psychology, Supply Chain Management +10

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Robert Dantzer · Neuropsychologia · 1990 · 2.4K citations

Social Sciences, Psychology, Social Psychology +12

Attraction and close relationships.

Ellen Berscheid, Harry T. Reis · 1998 · 649 citations

Social Sciences, Psychology, Social Psychology +12

Embodied conversational interface agents

Justine Cassell · Communications of the ACM · 2000 · 388 citations · Full text

Computing, Communication, Computer Science +10