Production Engineering · 2007 · 63 citations · 0 references
ManagementAutomotive EngineeringSupply Chain ManagementAutomotive ManufacturingLogistics ManagementComplaint HandlingComplaint IntakeComplaint ManagementComplaint ProceduresComplaint ResolutionComplaint Handling ProcessComplaint Processing EfficiencyComplaint Recovery ProcessesComplaint-handling QualityCustomer Complaint ResolutionCustomer Complaints ManagementSupplier Complaint Handling