An analytic finite capacity queueing network model capturing the propagation of congestion and blocking

Networks of Waiting Lines

James R. Jackson · Operations Research · 1957 · 1.3K citations

Business, Industrial Engineering, Operations Management +16

Jobshop-Like Queueing Systems

James R. Jackson · Management Science · 1963 · 895 citations

Business, Industrial Engineering, Probability Theory +16

Application of discrete-event simulation in health care clinics: A survey

Jongkun Jun, Sheldon H. Jacobson, James R. Swisher · Journal of the Operational Research Society · 1999 · 876 citations

Computing, Health Informatics, Health Services Administration +14

Accessible bibliography on retrial queues

J.R. Artalejo · Mathematical and Computer Modelling · 1999 · 378 citations

Business, Computer Science, Queuing Theory +11

Queueing Models of Call Centers: An Introduction

Ger Koole, Avishai Mandelbaum · Annals of Operations Research · 2002 · 318 citations

Business, Operations Management, Markov Decision Processes +11