Concepedia

Measuring patient satisfaction: a test of construct validity.

Richard Baker, Michael Whitfield

BMJ Quality & Safety · 1992 · 94 citations · 13 references

DOIFull text

Open access

Abstract

Valid measures of patient satisfaction can be developed; untested instruments should no longer be used.

References

13

Construct validity in psychological tests.

Lee J. Cronbach, Paul E. Meehl · Psychological Bulletin · 1955 · 10.7K citations

, , +14

The measurement and meaning of patient satisfaction.

John E. Ware, A. Davies-Avery, Anita L. Stewart · PubMed · 1979 · 508 citations

, , +1

Development of a questionnaire to assess patients' satisfaction with consultations in general practice.

Richard Baker · PubMed · 1990 · 364 citations

, , +15

Patient Satisfaction and Change in Medical Care Provider: A Longitudinal Study

M. Susan Marquis, Allyson Ross Davies, John E. Ware · Medical Care · 1983 · 328 citations

, , +18

Physician and Patient Satisfaction as Factors Related to the Organization of Internal Medicine Group Practices

Lawrence S. Linn, Robert H. Brook, Virginia A. Clark et al. · Medical Care · 1985 · 243 citations

, , +14