Medical Care · 1985 · 245 citations · 10 references
MedicineHealth Care ManagementInternal MedicineGeneral Internal MedicineHealthcare AdministrationHealthcare Organizational BehaviorPatient SatisfactionPatient Satisfaction MeasurementPatient-provider RelationshipsPhysician-patient RelationshipPractice OrganizationQuality Of CareAncillary AdministrationEfficient Resource UseJob Satisfaction SurveyPatient Satisfaction AnalysisPhysician Practice OrganizationPhysician Well-beingProvider Satisfaction RatingsSatisfaction
The present study compares patient satisfaction scores with job satisfaction scores of the physicians providing their care in 16 general internal medicine teaching hospital group practices. Practice sites with more satisfied patients were also more likely to have more satisfied housestaff and faculty physicians. Additionally, higher satisfaction scores for both physician groups and patients were consistently associated with a greater percentage of patients experiencing continuity of care, lower patient no-show rates, more efficient use of ancillary staff in providing direct patient care, and more reasonable charges for a routine follow-up visit. These findings suggest that improving physician and patient satisfaction may have economic as well as psychological and social benefits.
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