A study of emotional labor in librarianship

Development and validation of brief measures of positive and negative affect: The PANAS scales.

David Watson, Lee Anna Clark, Auke Tellegen · Journal of Personality and Social Psychology · 1988 · 32.1K citations

Social Sciences, Behavioral Sciences, Psychology +16

Development and validation of brief measures of positive and negative affect: The PANAS scales.

David Watson, Auke Tellegen · Journal of Personality and Social Psychology · 1988 · 31.7K citations

Social Sciences, Behavioral Sciences, Psychology +16

Conservation of resources: A new attempt at conceptualizing stress.

Stevan E. Hobfoll · American Psychologist · 1989 · 14.1K citations

Natural Resources, Conservation Biology, Human Dimensions Of Natural Resources +12

Job Burnout

Christina Maslach, Wilmar B. Schaufeli, Michael P. Leiter · Annual Review of Psychology · 2001 · 12.4K citations

Social Sciences, Organizational Behavior, Psychology +16

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Business, Marketing, Advertising +2