Enterprise performance measurement

Abstract

The future trends with respect to globalisation, customer orientation, process orientation, and high productivity have led to increased focus on productivity and enterprise competitiveness. In order to improve competitiveness, it is necessary to measure performance. The classical approach to this is to apply the Sink and Tuttle model describing seven performance criteria. A more modern approach has been advised by the TOPP program. TOPP measures performance along three dimensions: efficiency, effectiveness and adaptability. TOPP uses questionnaires to collect data. Another approach is applied in the EU ENAPS project where the goal is to build a European benchmarking database. ENAPS provides a set of tools to a number of agents actually doing the benchmarks. Performance measurement requires an enterprise model. The EU FOF project developed such a model. This was further developed by TOPP and then further refined in ENAPS.