CAVEAT Exemplar: Participatory Design in a Non-Profit Volunteer Organisation

Plans and Situated Actions: The Problem of Human-Machine Communication

Barry H. Kantowitz, Lucy Suchman · The American Journal of Psychology · 1990 · 5.3K citations

Social Sciences, Communication, Communication Theory +13

Plans and situated actions: The problem of human-machine communication

Philip E. Agre · Artificial Intelligence · 1990 · 1.7K citations

Social Sciences, Communication, Communication Theory +13

Why CSCW applications fail: problems in the design and evaluationof organizational interfaces

Jonathan Grudin · 1988 · 968 citations

Business, Computer Science, Information Systems +6

Making work visible

Lucy Suchman · Communications of the ACM · 1995 · 955 citations · Full text

Social Sciences, Sociology, Discrimination +8

Participatory design

Michael Müller, Sarah Kuhn · Communications of the ACM · 1993 · 874 citations

Arts, Design, Assistive Technology +16